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What to do

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What to do

There when you need us

Alexandria

Tel: 1 800 754-6271

St-Isidore

Tel: 1 866 847-8640

Casselman

Tel: 1 888 761-1738

During regular business hours:

Please call our office and speak to a licensed broker who will take the details of your claim, assist you, and report the incident directly to your insurance company.

After hours, weekends and holidays:

Please call our representatives at PCA Adjusters Claims Alert Service 24/7.  A claims report specialist will take the details of your claim and assist you in an emergency. We will be notified of your report at the start of the next business day.

Auto claims

Follow these steps when your vehicle has been damaged or stolen:

1 Contact the police.

Do not discuss the details of the accident with anyone but the police. Do not sign anything, discuss liability or accept fault with others involved or with witnesses.

2 Document the incident.

Document the accident in writing as best you can. Note damage to the vehicles, and the weather and road conditions. If possible, take photos at the scene with your camera or cell phone, or make a diagram of the events.

3 Exchange information.

Exchange names, addresses, telephone numbers, insurance company information and policy numbers with everyone involved, including any passengers or witnesses. If necessary, get the licence plate number of anyone who will not cooperate.

4 Report your claim.

To report your claim during business hours, contact us. Outside of business hours, call our 24-hour emergency claims service (1 800 722-9556).

Property claims

When your home has been damaged or broken into:

1 Contact the police or fire departement, if necessary.

2 Take notes

Record the police occurrence number, name of the detachment, and the officer's name and telephone number.

3 Document the accident.

Write down what happened in as much detail as possible. Document the damage and list the items that were stolen or damaged, including (if applicable): a detailed description of the item; the make and model number; when and where the item was purchased; approximate purchase cost; proof of ownership, if possible (e.g. receipt, photo, warranty registration)

4 Report your claim.

To report your claim during business hours, contact us. Outside of business hours, call our 24-hour emergency claims service (1 800 722-9556).